Tip of the fatberg

This is the 'fatberg': a 15 tonne mass of fat, sewage, wet wipes and toilet paper that threatened to back up toilets, spill into streets and release the stench of raw sewage into the streets of London during the hottest August in 9 years. The story could have been framed as one of inadequate sewage systems, lack of upkeep, and stinky summer disaster, yet Thames Water turned this potential crisis into a summer sewage opportunity.

Instead of waiting for the press to report how they were struggling to deal with the fatberg, Thames Water turned the fat tide and proactively reported on how their employees were working around the clock, in horrific conditions, to blast the berg away. They named the key sewage workers who worked all hours to remove the blockage, giving a human face to this disgusting story. And, coming as it did in the 'silly season' of August when there is little 'real' news, they took the opportunity to highlight the issue of the indisposable waste that people thoughtlessly flush away, and so use the horrific footage and pictures to try and discourage people from doing the same in future. Great example of turning a crisis into an opportunity.